Privacy & Cookie Policy
Effective 21 June 2026 | Yoga Prema
This policy explains how Yoga Prema collects, uses and protects personal information when you visit yogaprema.org, contact Yoga Prema, join the mailing list, create an account, make a purchase or take part in an offering.
1. Who is responsible for your information
Yoga Prema is operated by Lila Conway as a sole trader.
Based in Somerset, UK, working worldwide.
Email: info@yogaprema.org
For UK data protection law, Lila Conway trading as Yoga Prema is the data controller.
2. Information collected
Identity and contact information, such as your name, email address, telephone number and billing details.
Booking, purchase, subscription and account information.
Payment and transaction information. Payments are processed securely by Stripe; Yoga Prema does not receive or store your complete card details.
Information you provide in enquiries, feedback, testimonials or other communications.
Relevant health, injury, pregnancy, accessibility or emergency-contact information provided for safe participation in yoga services.
Newsletter choices and communication preferences.
Technical information such as IP address, browser, device, pages visited and cookie choices.
Photographs, video or recordings only where you have been informed and, where appropriate, given permission.
3. How and why information is used
To respond to enquiries and communicate with you.
To administer bookings, payments, subscriptions, accounts and access to purchased services.
To deliver the Practice Library, mentorship, courses, immersions, workshops, training and other Yoga Prema offerings.
To support safe and appropriate participation.
To send newsletters and marketing where you have chosen to receive them.
To maintain, secure and improve the website and services.
To keep financial, tax and other records required by law.
To establish, exercise or defend legal rights and manage complaints.
4. Lawful bases
Yoga Prema relies on one or more of the following lawful bases:
Contract: where information is needed to provide something you have booked or purchased.
Legitimate interests: to operate and improve the business, answer enquiries, maintain security and manage customer relationships, where those interests do not override your rights.
Consent: for optional marketing, non-essential cookies, certain photographs or recordings, and where explicit consent is appropriate for health information.
Legal obligation: where records or disclosures are required by law.
You may withdraw consent at any time, although this does not affect processing already carried out lawfully.
5. Health and special-category information
Yoga Prema may ask for limited health information where it is relevant to safe participation. Please provide only information that is reasonably necessary. This information is treated confidentially, accessed only when needed and not used for marketing.
6. Service providers and sharing
Personal information may be processed by trusted providers used to operate Yoga Prema, including:
Squarespace for website hosting, forms, accounts, commerce and website analytics.
Stripe for secure payment processing.
Mailchimp for newsletters and mailing-list management.
Zoom for online sessions.
YouTube for hosted or embedded video content.
WhatsApp where you choose to join a programme or retreat community group.
Professional advisers, insurers, technology support or public authorities where reasonably necessary or legally required.
Yoga Prema does not sell personal information.
7. International processing
Some providers may process information outside the UK. Where this occurs, Yoga Prema relies on the provider's recognised safeguards or other lawful transfer mechanisms intended to protect personal information.
8. Retention
Information is kept only for as long as reasonably needed for the purpose for which it was collected, including:
Enquiry and ordinary correspondence records for a reasonable period after the enquiry is complete.
Booking, contract and transaction records for the period required for tax, accounting and legal purposes.
Health information only while relevant to participation and for a limited period afterwards where needed for safety, insurance or legal purposes.
Mailing-list information until you unsubscribe or ask for deletion, subject to a minimal suppression record so your preference can be respected.
Account and subscription information while your account is active and for a reasonable administrative period after closure.
9. Your rights
Depending on the circumstances, you may have the right to:
Ask for access to your personal information.
Ask for inaccurate or incomplete information to be corrected.
Ask for information to be deleted or its use restricted.
Object to certain uses of your information.
Receive certain information in a portable format.
Withdraw consent at any time.
Complain to the Information Commissioner's Office at ico.org.uk.
To exercise a right, email info@yogaprema.org. Identity may need to be confirmed before a request is completed.
10. Marketing
Marketing emails are sent only where there is a lawful basis to do so. You can unsubscribe using the link in any marketing email or by contacting info@yogaprema.org. Service messages about an existing booking, purchase or account are not marketing and may still be sent where necessary.
11. Cookies
Cookies and similar technologies help the website function, remember choices and understand how the site is used.
Essential cookies are necessary for functions such as security, forms, shopping, accounts and cookie preferences.
Functional cookies support optional website features and preferences.
Analytics cookies help Yoga Prema understand website use and improve the site.
Where consent is required, non-essential cookies are not used unless you choose to accept them. You can accept, decline or manage cookies through the website banner and can change browser settings to block or delete cookies. Blocking some cookies may affect website functions.
Embedded services such as YouTube may set their own cookies when content is played or interacted with. Their use is governed by the relevant provider's privacy information.
12. Security and external links
Reasonable organisational and technical measures are used to protect personal information. No online system can be guaranteed completely secure. The website may link to third-party sites; Yoga Prema is not responsible for their privacy practices.
13. Children
Yoga Prema's online purchasing, membership and mentorship services are intended for adults aged 18 or over unless a particular offering clearly states otherwise and suitable consent arrangements have been made.
14. Changes to this policy
This policy may be updated when services, providers or legal requirements change. The current version and effective date will be published on the website.
15. Contact
Yoga Prema is operated by Lila Conway as a sole trader.
Based in Somerset, UK, working worldwide.
Email: info@yogaprema.org